What our Customers say...


After our dishwasher leaked water and caused damage to our kitchen, our insurance company selected SERVPRO of Virginia Beach to perform water loss mitigation. I was so impressed with the quality of their work that I chose SERVPRO to also do the repairs. Their team did a fantastic job and I highly recommend them.

I can not say enough on how well SERVPRO of Virginia Beach took care of my huge leak that I had throughout my entire downstairs. I call them and they had someone out the next morning only because it was late they would of still came but it was going to be more convenient for me. Thank you SERVPRO and if I ever have an issue again I will use you.

I would also like to say that Duane was a really great person to work with. He was very knowledgeable and easy to talk to and he was great at explaining the entire process starting at the very first phone call all the way until we were dried out. He truly seemed to love his job which definitely speaks wonders for your company.

Thank you again for your company's service - Brian and Melissa were excellent--professional, courteous, thorough, and efficient.  I was very grateful for their excellent work!

Dainan Gibson with SERVPRO of Virginia Beach is awesome. We had water damage related to an overflow of a clogged dishwasher. I called her directly on a weekend. She sent out a crew to look at our situation. The crew took care of us. We were very satisfied by having a professional who cares for our well being of my family during this tough situation. She is quality and she makes sure stuff is done. I highly recommend them not only for water damage but for fire, mold, and biohazard. You will not go wrong by calling her and using her company. She is 5 Stars!!! 

Best crew and team ever! Everyone made a difficult time a no worry! Appreciate everything so much! Thank you!

Well between the biohazard treatment and smoke clean up, hopefully I won’t need anymore services. I love SERVPRO, but I don’t want any more bad things to happen.

I thought I would drop you a note and let you know how professional, nice, and detail-orientated Duane was. Very nice guy and I was impressed with how he handled the situation on the fire / smoke.

The two young guys that came for the biohazard treatment were also very nice and helpful, but I don’t remember their names.

I am sure that you get lots of complaint emails, so I always make an effort to report good things / good employees. I had a great experience with your team!!!!!!

Jerry and Jahmad went out and did a carpet cleaning for Mrs. Campbell today. Anywho, she just called to say that she was very happy with the job that they did. She was happy that she found us, and will definitely use us again! They were very professional and she loved the fact that we use furniture blocks! Great Job Jerry and Jahmad!

I had mold so bad in my home that I could no longer live there.  The crew came in and took care of all the mold and rebuild in a very timely manner.  Thank you !

I had an ongoing leak that caused mold damage and SERVPRO came out and got rid of all the mold.  They were awesome !!

My house caught fire They sent an emergency team to my house. They got out all the damaged  stuff and help me save my valuables.

Fast response time, Do great timely work and have Excellent customer service!! I'd recommend to family, and anyone for that matter. Thanks for the great job/reclamation services you did for my family SERVPRO of VB! Especially to the manager who kept me informed every step of the way :) You got my family out of a bind.. TWICE!! 

Absolutely the best! I have used them in my home and also at work. Always there when I need them. I never hesitate to refer my customers to them. Make sure you call the Virginia Beach office. They go where I need them, when I need them. They even rescued one of my commercial customers that had a huge leak in their office on Thanksgiving. Need I say more?

My experience with Virginia Beach Servo Pro was very professional. They have good customer service on the phone and when they come out to your home. I have used their services twice for water damage and I was very pleased and at ease of the services they provided. I would definitely recommend them if you need services  based on my experience with them

We really appreciate your team and the services they provide. We have had zero complaints (which is really good for our senior community), and they have been done professionally each time.

Our business suffered a significant water loss and they got us up and running in no time. The crew was absolutely wonderful !

Good people & crew

We are grateful for the services we received.

The production manager Duane was awesome!  They got us back up and running for business in no time.

"The crew was amazing, they were able to help us when we needed them the most."

"Fast response time, Do great timely work and have Excellent customer service!! I'd recommend to family, and anyone for that matter. Thanks for the great job/reclamation services you did for my family SERVPRO of VB! Especially to the manager  who kept me informed every step of the way :) You got my family out of a bind.. TWICE!!"

"Best restoration company hands down"

"You absolutely cannot go wrong using this company. Not only was the work expertly completed but SERVPRO's excellent customer service should be the model adopted by ALL service providers. Thank you, SERVPRO! So happy that you were referred to me!"

Thank you......for the help you have given to us, for the wonderful PM, Justin, and admin Brooke, who worked with us, annnnddddd, for the amazing crew! Esteban and his guys were FABULOUS... every day they were here....simply wonderful. 

"You all have once again, just like in my jobs at Hourigan, gone above and beyond expectations and customer service. You all are TRULY exceptional, from beginning of experience to end!!! I'd absolutely recommend you all, and have already, actually, without question or hesitation!!! It sucks to need you, lol, butttttt........you make it truly a painless, AND HONEST, experience!!! PLEASE, extend my thanks to alllllll the team. You all are really an amazing group!!!"

"They were fast, professional and worked well with my insurance company. They also adapted well to deal with the problem and cleaned up immaculately after things were done. They would be the first company I would call if I ever had another water damage or mold issue."

"I had a fire and a lot of water damage as a result of a candle and SERVPRO of Virginia beach came out the same day, explained what would happen and when. Their staff was very nice and the work they did was awesome. I recommend them to everyone. Thank you for cleaning up my home SERVPRO."

We had a minor fire at our house about a week ago. After the fire was put out by the fantastic Chesapeake Fire Dept. , we had some smoke and water damage. SERVPRO came out fast it seemed almost like as soon as our insurance contacted them. Everyone has been professional, nice and efficient. We are grateful for the service we received.

"Excellent response time! Extremely courteous and understanding while the insurance claim process is taking place.  Thank you for being there for me"

"Thank you for a job well done !! You made a difficult situation very easy!! Room looks as if nothing happened!!  Thank you all for hiring prompt, professional and courteous!! Thanks again !"

"Thank you so much for your help with this claim.  You have been a great resource and have been so responsive and attentive to my needs.   You owner should be proud to have such a great associate working for the company.   Please let your owner know I appreciate SERVPRO’s help with this claim."

"Great service from SERVPRO again! We had 2 water damages.  One at our VA Beach location and one at our Norfolk VA location  and they were timely and professional in their response both instances.  I appreciate the customer service SERVPRO consistently provides!"

"Great service from SERVPRO! We had water damage and they were timely and professional in their response.  I appreciate the customer service SERVPRO consistently provides!"

" Excellent experience from the first phone call until job completion.  Techs explained every step and were always on time, courteous and professional ! "

The technician was on time, completed an inspection of the problem, and gave me an idea of what to expect. The work was completed on time and the property was restored like it never happened. The office staff was very helpful on scheduling the work and handling the payment for the work and interfacing with the insurance company.

Great service. Showed up on time. Did everything as agreed. I would recommend them and use them again. Thank you for your all the work you did to resolve my problem.

Jason has been great to work with and I was so happy with their quick response time and professionalism.

Thank you and the SERVPRO team for your fast response to this situation. I truly appreciate the level of professionalism and customer service that SERVPRO consistently provides to us. I will forward your invoice to the appropriate department for prompt payment.

Have used before and, as usual, Superb Job! Highly recommend. They have saved me headache and turmoil.

Excellent customer service, were knowledgeable and very friendly. Will definitely recommend this team to other potential customers. Will only call SERVPRO of Virginia Beach for any future water damages. Thank you!

Thank you so much for your wonderful service during my time of "disaster." You are a superior company, organized and staffed by wonderful people.

Jason has been amazing -- very professional and knowledgeable. Brad has been wonderful and has done an efficient, yet personal approach during the demo. I love these guys! Thank you Jason!

I can’t tell you how much it means to be able to pick up the phone and have a company respond so quickly and efficiently plus have a team that works wonderful with upset/overstressed residents...Again, thank you – you and your team make a bad situation easier to handle!

The service was impeccable, no need to change a thing. No one would want to endure the catastrophic circumstances, but we felt fortunate that SERVPRO of Virginia Beach was there to take care of us and we are truly grateful.

Your staff was very professional and courteous. I would recommend them again to anyone. Thanks for all of your help, it was very much needed and appreciated.

They were very professional and had a quick response time. I appreciate the attention to detail and the care of moving my furniture and other items.

I used SERVPRO of Virginia Beach before and the work is excellent! They were fast and efficient. They did a great job!

Your company was very prompt in assisting me with my water damage. I was very comforted with the technicians’ abilities to get the job done. I was also impressed with the clean up afterwards.

I was extremely satisfied with the team. The project manager was helpful along the whole way and made sure everything was done right. Thanks so much to him and SERVPRO of Virginia Beach for helping us in such a stressful situation. I don’t know what we would have done if it weren’t for you guys. Great Job!!!

Everything went as I was told it would. Great job! Relaxing to know everything would be taken care of. What a relief!

Efficient, courteous – so glad to have them to fix the problem in the most professional way… You get an A+

These associates have been wonderful, professional and extremely caring!

Work was handled quickly and professionally. SERVPRO of Virginia Beach has excellent customer service and very knowledgeable of their trade.

I was well informed during the process and they were able to answer my questions. Both technicians and managers were great!

They did a great job. Answered any questions I needed answered, moved the furniture that I couldn’t move. From 1 – 10 and 10 being the lowest, I’d give them a 1 for being #1 in service. Thank you so much. You’re there when we need you.

I have been using one of your competitors for years and have never been as satisfied as I was yesterday with SERVPRO of Virginia Beach's carpet cleaning. The technicians were both very professional and polite and my house has never smelled better. I will never use anyone but SERVPRO of Virginia Beach from now on! ?

Thank you,